Customer satisfaction is one of the key factors that defines business success. In an automated world, customers have come to expect that each and every communication should form part of a continuous stream of relevant and personalised ‘conversation’. CRM solutions (or xRM) give businesses the power to utilise organisational data to add value to the customer experience.
CRM solutions are useful for businesses of any size, and a wide range of solutions are available to meet a variety of organisational needs and budgets. A well structured CRM solution will not only keep track of your customers’ interactions, but will also provide the ability to personalise each customer touch point. Through CRM, you can be confident your staff will have up-to-date, relevant information at hand when dealing with your customers. This will result in smoother workflow, happier customers, and an outstanding customer experience; all elements that profoundly influence profitability.
At Markinson, we believe in assessing your requirements from a CRM system before we recommend the right one for you. More than 25 years of experience has taught us that one size does not fit all. What we have found are several products that suit a wide variety of business requirements. We are proud to partner with two of the world’s leading business software developers to bring you these best-of-breed CRM solutions; Microsoft Dynamics CRM and Sage SalesLogix CRM.
By assessing your business, from day-to-day processes to longer-term goals, we are able to tailor either a Microsoft Dynamics CRM or Sage SalesLogix solution for you, with functionality specific to your company.
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Why choose Markinson?
Specialists in delivering Customer Relationship Management (CRM) solutions (xRM) to private and public sector organisations.
With more than 25 resources specialised in CRM, Markinson has arguably the largest dedicated CRM Centre of Excellence than any other reseller in Australia/NZ.
With seven offices and a support team across APAC, Markinson customers can always talk to someone within their locality. Markinson back this promise with 24 x 7 x 365 support to ensure optimum customer service levels are achieved at all times.
Over 15 years experience in supplying and installing CRM Solutions to Australian and New Zealand businesses; very strong systems integration record
A solid and proven implementation methodology
Passionate about CRM and delivering value to our customers over many years.