Customer Service Software for MomentumPro
Momentum Pro Front Office is a customer service platform built into your ERP to streamline your sales process, boost productivity and provide your staff with the tools to provide your customers with excellent service.
Customer Service Software that's as mobile as your sales team
Give your team customer service tools that provide access to all the information they need to make serving customers and selling your products easy!
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The MomentumPro Front Office Sales module provides immediate and accurate access to information on stock availability and movements, customer sales history, and order status, resulting in improved staff performance and flexibility, more satisfied customers and cost savings.
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Our intuitive web application provides a contemporary user interface and functionality for existing MomentumPro users, using familiar menu structures, programs and screen layouts.​
Empower your Customer Service Team
Front Office is a fully integrated module to enhance Momentumpro with customer service software. Your sales & support team will have access to precise data to optimize your sales procedures and enhance customer service
Sales Processing
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Simplified sales process
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Price Check
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Quotes recall
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Customer Maintenance
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Credit Notes
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Sales details maintained with each interaction
Intuitive Design
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Fully integrated
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Web Interface
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Convenience and ease of use
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Best of breed security
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Advanced performance and flexibility
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End to end sales order processing
Real-Time Data
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Inventory
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Purchase Orders
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Pick Slips
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Sales Orders
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Quotes
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Customer
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Supplier
Benefits
Real-Time Access to Critical Information
One of the standout features of MomentumPro Front Office Sales is its ability to provide immediate and accurate access to essential information. Sales teams can quickly retrieve data on stock availability, customer sales data, and order status, allowing them to address frequently asked questions and customer issues and enquiries on the spot. This real-time visibility ensures that customers receive accurate information and that their orders are processed efficiently, leading to higher customer satisfaction.
Key Benefits:
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Elimination of customer wait times and the need for callbacks.
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Enhanced customer experience with timely and accurate responses.
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Reduced risk of losing sales due to delays or misinformation.
Improved Time Management and Productivity
MomentumPro Front Office Sales is designed to enhance the efficiency of your sales team. With customer service software, critical information is available at their fingertips and your team can operate more effectively, reducing the time spent on administrative tasks, allowing them to focus on serving customers. This boost in productivity not only improves staff performance but also contributes to a more positive work environment with less stress and higher morale.
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Key Benefits:
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Real-time visibility of stock and customer information leads to faster service.
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Significant reduction in the cost of holding stock through better inventory management.
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Simplified training process for new team members, reducing onboarding time.
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Transition to a paperless environment, streamlining operations.
Enhanced Customer Satisfaction
Customer satisfaction is at the heart of the MomentumPro Front Office. The system’s improved monitoring and sales tracking capabilities ensure that customer orders are delivered accurately and on time, every time. By addressing customer inquiries immediately and providing valuable information in real time, businesses can significantly enhance the customer experience, fostering loyalty and repeat business.
Key Benefits:
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Competitive advantage through superior customer service.
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Reduced risk of customer attrition by meeting and exceeding expectations.
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Ability to provide additional value to customers, reinforcing relationships.
Ease of Use and Functionality
The user-friendly design of MomentumPro Front Office Sales makes it easy for your sales team to navigate the system and perform their tasks efficiently. The new web interface enhances the overall usability, making it simple to conduct inventory inquiries, price checks, and sales processing functions. This ease of use ensures that your team can quickly adapt to our customer service software, reducing the learning curve and allowing them to focus on what they do best—serving customers.
Key Benefits:
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Simplified inventory inquiry process with quick access to information.
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Easy management of supplier and purchase order inquiries.
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Streamlined sales processing functions, including quote recalls and pick slip inquiries.
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User-friendly POS cash receipting and credit note handling.
Cost Savings and Operational Efficiency
By integrating MomentumPro Front Office Sales into your business operations, you can achieve significant cost savings. Our customer service software's ability to reduce the cost of holding stock, streamlining sales processes, and enhancing overall productivity leads to lower operational expenses. Additionally, the improved customer service capabilities help your business gain a competitive edge, attracting more customers and driving revenue growth.
Key Benefits:
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Lower operational costs through better inventory and sales management.
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Reduced need for extensive training due to the system's intuitive design.
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Increased profitability by retaining customers and preventing sales loss.
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