CloudCentre Member Management

What is CloudCentre?

connect, engage & grow

CloudCentre is an expansive membership management solution developed specifically for the assoication and membership space. The modular design means membership organisations can mix and match modules to meet their specific business challenges

CloudCentre focuses on;

  • Empowering your members to engage with you, via your website.
  • Streamlining engagement with your members; personalise interactions for better member satisfaction.
  • Improving member service and value to increase retention.
  • Help you manage your association more efficiently to improve member value by automating and streamlining your processes.

 Why CloudCentre?

CloudCentre is designed to meet and exceed the current and future needs of your association and to form the information management backbone of the organisation; providing full visibility of member engagement, online interactions, communications and financial transactions with its members.

CloudCentre will form a single source of truth for your association. In doing so, provide transparency and consistency of information giving greater control over membership management, drive operational efficiencies through automation of manual processes and give greater control of member information through the Membership Portal, and improve member engagement and communication thorugh better visibility of all member interactions and marketing communciations.

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Features

  • Base
    CRM - Customer Relationship Management Personalise every interaction with members and tailor your messages to individual member needs and interests.
  • Association Packaged Modules
    Membership Management Build great member experiences and optimise the member journey from signup to retention.
    Events Management Efficiently plan and manage events/courses and engage attendees from registration through to attendance.
    CMS - Content Management System Manage your website with a CMS that gives you the control to build an effective and engaging website.
    Campaign Management Plan and execute highly targeted marketing campaigns that drive engagement.
    Accounts Receivable Run your association with real-time visibility of your financial position.
  • Optional Modules

    Accreditation Management

    Streamline the entire accreditation/certification process and reduce administrative burden.

    Professional Services Management

    Maximise membership value and add additional revenue streams by offering services and subscriptions that provide significant benefit to your members.

    Conference Management

    Deliver memorable conferences from start to finish with all the tools you need to plan, organise and execute a smooth-running event.

    Registry Management

    Manage your independent registries from within the same database.

    Dashboards

    View, drill down and export critical business information from live data displayed in dashboards

  • Web Plug-ins (Member self service)

    Empower your members and non-members to engage easily with your association 24/7 via your website, using CloudCentre's online self-service plug-ins that is integrated to your database.

    • Members can update their details, including adding/removing staff, updating their email topics etc.
    • Allow members to renew and pay their membership.
    • Non-members can join your association.
    • Members and Non-members can register for events and purchase merchandise.
    • Allow the public or members only to search for resources and other members through the different directories.
    • Keep your members up to date with eNews, Careers.
    • Allow your members to update and view their CPD/Accreditation records.
  • Integrations
    • LMS
    • Payment Gateway
    • Xero Integration
    • MYOB Integration
    • Australia Post Integration

Benefits

  • Improve your members’ journey
  • Self-service for members’ 24/7 – web integration including payment gateways
  • Visibility of your members’ and industry
  • Create better member experiences through real-time data segmentation, reporting, dashboards
  • Provide a single integrated system to manage your entire operations including conferences and events
  • Ease of use – automation (auto renewals)
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